Frequently Asked Questions

Customer Support: hello@elevatedfaith.com

Subscriptions: subscriptions@elevatedfaith.com

Elevated Faith Brand Ambassadors: ambassadors@elevatedfaith.com

Wholesale: wholesale@elevatedfaith.com

Returns & Exchanges: returns@elevatedfaith.com

Unfortunately as a small business, we are not able to maintain adjustments that many large corporate retailers put in place since our margins are now razor thin due to our product & shipping cost increases and inflation. We do however appreciate your understanding and support as we continue to support charities around the world in need through your purchase.

We do our best to restock our best selling designs as often as possible, but if you are interested in a particular item, feel free to reach out to our team at orders@elevatedfaith.com, and we'll be happy to help!

You can access the points via your account and you can view your points by going to this link once you are signed into your account on our website -View Rewards.

Double check the “more details” section on each product page to confirm whether or not your items is final sale. If your item has an EF tag, please do not remove it until you are sure you are pleased with the fit of your item, or your return will be voided.

If you want to return or exchange an item, please do so here: Returns & Exchanges.

There are a few return exceptions: If your bracelet or accessory breaks within 30 days after purchasing it, we’ll happily send you a new one based on inventory availability, no need to send it back to us. If your item is damaged upon delivery, there is no need to return the damaged item as well. Just contact us at hello@elevatedfaith.com with photos/more info.

Please note: Your return will usually be processed within 5 business days after it has been received by our returns department. Please allow up to 10 business days for refunds to be received once the return has been processed.

We have extended our return windows for the Christmas shopping season to 45 days, but feel free to contact us at returns@elevatedfaith.com if you are unable to complete your return or exchange, and we will be happy to assist.

Alternatively, if you've had something for a while and want to give it a new life, check out Elevated Faith Pre-Loved. It's the official destination to buy and sell pre-loved EF where you can sell for credit or cash!

We provide returns and exchanges for orders for 35 days from the date received. Feel free to contact us at returns@elevatedfaith.com if you are unable to complete your return or exchange, and we will be happy to assist.

Unfortunately due to the high turnover of products in our warehouse and delayed shipment due to the pandemic, we can't pinpoint exactly when items will be back in stock. If you would like to be notified when they are back in stock, feel free to enter your email on the product page.

Double check the “more details” section on each product page to confirm whether or not your items is final sale. If your item has an EF tag, please do not remove it until you are sure you are pleased with the fit of your item, or your return will be voided.

Returns:

If you want to return or exchange an item, please do so here: Returns & Exchanges.

Once you complete your return/exchange, you will be provided with a prepaid label to ship your original order, and your return/exchange will usually be processed within 5 business days after it has been received by our fulfillment team.

Please allow up to 10 business days for refunds to be received once the return has been processed.

There are a few return exceptions: If your bracelet or accessory breaks within 30 days after purchasing it, we’ll happily send you a new one based on inventory availability, no need to send it back to us. If your item is damaged upon delivery, there is no need to return the damaged item as well. Just contact us at hello@elevatedfaith.com with photos/more info.

Please note:

We have extended our return windows for the Christmas shopping season to 45 days, but feel free to contact us at returns@elevatedfaith.com if you are unable to complete your return or exchange, and we will be happy to assist.

Alternatively, if you've had something for a while and want to give it a new life, check out Elevated Faith Pre-Loved. It's the official destination to buy and sell pre-loved EF where you can sell for credit or cash!

Our Email support is available Monday-Friday from 9am-5pm EST.

Customer Support: hello@elevatedfaith.com

Subscriptions: subscriptions@elevatedfaith.com

Elevated Faith Brand Ambassadors: reps@elevatedfaith.com

Wholesale: wholesale@elevatedfaith.com

Returns & Exchanges: returns@elevatedfaith.com

Chat Support:

Our chat support is available Monday-Friday from 9am-5pm EST.

You can chat with our support team from the “Message Bubble” icon at the bottom right of your screen.

If you signed up on our popup, you'll need to click the link emailed or texted to you in order for the cashback to apply to your order.

Qualifications for Cashback:

• You are a first-time customer
• No other discount codes are used - if a discount code is applied, you will not qualify for the cashback offer.

Purchase anything from Elevated Faith and enter your gift card number on the checkout page. Make sure to use the same email address when purchasing.

As soon as you confirm your selection, we will provide you with details about your bonus gift card. You will have to wait 30 days to be able to use your gift card.

As soon as you confirm your selection, we will provide you with details about your Visa prepaid card. You will have to wait 30 days to be able to use your Visa prepaid card.

Email us at support@getfondue.com and we'll be happy to assist!

This offer is not a 25% discount, rather it is for 25% cash back.

Please check your inbox after a qualifying purchase, where you will receive an email to redeem your CashBack.

You just need to complete the CashBack redemption form, and then you can select your preferred CashBack redemption method.

You can redeem your CashBack as either a Visa prepaid card or a bonus gift card to Elevated Faith.

Once you select a Visa prepaid card, we will send you an email with details about your selection and a secure link to the details of your card. If you can’t locate that email, please reach out support@getfondue.com with your exact CashBack details and we’ll help locate your Visa prepaid card.

We trust you, but to ensure that fraudsters don't take advantage of the CashBack system, there is a holding period of 30 days

Unfortunately, only one coupon code may be used per order at this time.

Having technical issues checking out? From our experience, checkout issues are typically related to the web browser being used. So if you’re having some technical difficulties, the first step is to upgrade to the latest version of one of the following browsers:

• Google Chrome
• Mozilla Firefox
• Apple Safari

Note: We do not recommend using Internet Explorer at this time, as it tends to clash with the HTML5 and JavaScript behaviors used by our site.

If you’re still having issues after using a different browser and upgrading to the latest version, try a few of these steps:

1. Access our site using your browser’s safe mode.
2. Clear your browser’s cache and cookies.
3. Disable any add-ons or extensions that might be running.
4. Ensure Java has been updated to the latest version, which is available here.

If you need some help performing any of the troubleshooting steps above, contact us directly here.

Unfortunately as a small business, we are not able to maintain adjustments that many large corporate retailers put in place since our margins are now razor thin due to our product & shipping cost increases and inflation over the last year. We do however appreciate your understanding and support as we continue to support charities around the world in need through your purchase.

It's simple to complete your purchase in installments with Afterpay by following the steps below:

1. Select Afterpay at checkout as your payment method
2. If you already have an Afterpay account, log in and complete your checkout.
3. Orders ship as they would with any other form of payment, as quickly as you choose, and your purchase will be billed in 4 installments.

Afterpay will notify you via email when an upcoming payment is due. You will only be charged a ‘late fee’ if you miss payments. For more, visit Afterpay’s terms and conditions.

You can return your Afterpay purchase by visiting returns.elevatedfaith.com

Late fees may apply if you are unable to pay for your purchase on the required due date. For complete terms visit https://www.afterpay.com/purchase-payment-agreement

Afterpay currently accepts Mastercard and Visa credit and debit cards issued in the United States. Unfortunately, Afterpay does not accept any prepaid cards or foreign debit/credit cards.

All customers are required to make their first payment at the time of purchase, with the remaining 3 payments deducted automatically every 2 weeks from your chose payment method. If you choose to make additional payments before you scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

For any queries about Afterpay, including payments, declined orders, or your Afterpay account, contact Afterpay. For more information about Afterpay, visit the FAQs on their website.

The minimum order value is $35 and the maximum order value is $1000.

*Afterpay is only available for purchases made in the United States

No big deal! Just submit a request to add a coupon code here. Make sure to include your order number, ship-to name, the email address used to place the order and the coupon code you want to apply. Please note that we are not able to apply any coupon codes during site-wide sales.

Heads up: If it’s been more than 24 hours since you placed the order, we won’t be able to add a coupon code to your purchase.

Yes!

Please select the Afterpay option at checkout, and you will be given the option to pay for your order in 4 installments.

If you encounter any error with your order, feel free to reach out to orders@elevatedfaith.com.

We accept all major credit and debit cards as well as offer express checkout options utilizing ShopPay, GooglePay, and PayPal.

If you're having any issues with your ordering process, please feel free to reach out to orders@elevatedfaith.com, and we will be glad to help!

While our rings and bracelets are water-resistant, we highly recommend avoiding prolonged exposure to water when possible.

If you feel your product may be defective, please reach out to us at hello@elevatedfaith.com with a photo of your product and your order number, and we will be happy to help!

Due to the nature of our mystery items, they are final sale. If the mystery item you received is damaged or defective, feel free to reach out to our team at orders@elevatedfaith.com, and we'll be happy to help!

While our rings are not eligible for returns, you can easily process an exchange for your ring by visiting www.returns.elevatedfaith.com.

If there is a defect with your ring, please contact our support team at orders@elevatedfaith.com.

Sorry about that! If we sent you an incorrect item in your order, please go to returns.elevatedfaith.com and go through the return process. We’ll handle the issue ASAP!

No worries! All of our bracelets and accessories have a 45-day warranty, which means we’ll replace the damaged item within 45 days from the time of purchase. To get a replacement, go to returns.elevatedfaith.com and go through the return/exchange process.

Three exceptions:

1. We can only issue a replacement if you provide a photo of the damaged item.
2. If an item has been altered in any way, we can’t replace the item.
3. We’re unable to replace lost or stolen items.

We unfortunately do not receive tracking information for sticker orders as they are shipped in envelopes. If you do not receive your order within 2 weeks of placing it, please reach out to orders@elevatedfaith.com, and we will be here to help.

If your order contains only stickers (Sticker Club Subscriptions, Mystery Sticker Packs and individual Stickers), we do not provide tracking information as they are shipped via an envelope. If you do not receive your order within 2 weeks of placing it, please reach out to orders@elevatedfaith.com, and we will be here to help.

All other orders will ship within 48 hours of being placed, and you will receive a shipping confirmation in your email on file with the tracking information.

Current Processing & Shipping Times

Processing Times:

• Standard Orders: 1-2 business days
• 2-Day Air Orders: 24 hours or less

Important Details:

1. The checkout shipping estimate shows transit time only, not processing time
2. UPS, DHL, and USPS are experiencing high volume delays
3. International orders may face additional customs and duty delays

For 2-Day Air service, select this option during checkout to receive priority processing.

Guaranteed delivery dates apply only when:

• Shipping address is correct
• No weather disruptions occur
• No carrier delays happen
• Package is shipping within the US

Standard shipping on all orders shipping within the U.S. is $4-$8 depending on weight, but we do offer free shipping on all USA orders over $75 (yay!).

International shipping from our fulfillment center is $25-$35 depending on weight, with free shipping on orders over $150!

Just a reminder, standard shipping for U.S. orders is 2-5 business days, and international shipping is from 7-40 business days.

The above times do not include the 24-48 hours it takes for our warehouse to process and pack your order once it is received.

While we are not responsible for customers entering an incorrect address, we can ship your package to the correct mailing address or refund your order (you will only be charged for the shipping cost).

Please contact orders@elevatedfaith.com with your order number and correct shipping address, and we will be able to assist.

Sometimes USPS and UPS mark packages as delivered a day or two before they are. If you’ve waited two days, please read below.

Please verify that your current mailing address is the address on the order confirmation email you received.

We also recommend that you check with other members of your household to see if anyone may have put your package aside. This happens a lot!

If you live in an apartment complex, we recommend that you contact your rental office to see if they are holding your package there. Some packages won’t fit in your mailbox so carriers will often leave packages at a manager’s office for safekeeping.

Consider calling your local post office with your tracking number  and ask them if they can assist you further. Sometimes they have more information than what we can see online. They may even have your package on hold for you. If they have a postmaster at your local post office, ask to speak with him/her first.

If you are still unable to locate your package, please reach out to orders@elevatedfaith.com with your order number and shipping address, and we will be here to help.

Every order requires at least 2 business days of processing time before it leaves our warehouse and will typically arrive within 3-5 business days, unless 2nd Day Air is selected at checkout. At this time, we are processing 2nd Day Air orders in 24 hours or less.

Also note that the shipping time estimate displayed at checkout does not include this processing time, and is an estimate, meaning it is not guaranteed. We ship via UPS + USPS depending on the shipping method selected at checkout, and we consistently see longer shipping times than expected due to volume, so please account for that extra shipping time as well.

We cannot guarantee the delivery times if there is a delay that is the result of unforeseen and uncontrollable circumstances, such as a typo or issue with the shipping address you’ve submitted, poor weather conditions, backlogs at the post office, etc. Packages shipping internationally cannot be guaranteed due to customs, duty requirements or postal service issues that are outside of our control.

We do not currently offer customized merchandise, but we would be happy to discuss a potential wholesale partnership!

Please feel free to reach out to us directly at wholesale@elevatedfaith.com or click here to learn more about our wholesale requirements.

We do not offer any additional discounts to charitable organizations, however feel free to send us your tax exempt form if applicable, and we will ensure that sales tax is not applied to your purchase.

We do not currently offer zip code protection at this time.

There is no specific business model or distribution requirement for applications, however you must have a valid business license (issued through your local government) for your application to be considered.

Wholesale applications are typically approved within 1-3 business days.

We discount our products anywhere from 15%-50% depending on the item. Feel free to reach out to wholesale@elevatedfaith.com if you have any questions regarding a particular item.

Feel free to reach out to wholesale@elevatedfaith.com, and we can help reset your password.

There is no fee to apply to become an authorized Elevated Faith Wholesale Partner.

At this time we are not able to partner with online only retail stores.

Feel free to reach out to wholesale@elevatedfaith.com, and we will be happy to answer any wholesale related questions.

Of course you can! (though we’re pretty sure you’ll never want to…) To cancel before the next month processes, make sure to email us before the 10th of the month, when all Monthly Club orders are processed. Want to pause your subscription instead of cancel? You can do that as often as you’d like, at no additional charge! Just contact us to let us know you want to skip that month’s pack or log into your Elevated Faith  account.

Canceling your Monthly Club subscription is 100% free, and there are a couple of easy ways you can get in touch with us to cancel:

• Email us anytime at subscriptions@elevatedfaith.com
• Live chat us

Want to make some changes to your Monthly Club subscription? Just log into your account on Elevated Faith with the email address used for your subscription, (very important note: if you don't already have an account on our website, you need to create an account using your email you used to purchase the subscription) then click “Manage My Subscription” in your account settings. All of your subscriptions will load on your subscription page.  After pressing "More Details" it will allow you to:

• View or update the payment card you have on file. If we’re unable to process your card on the 10th of the month, we’ll send you an email a few times until the card info is updated. If you don’t update your payment details within 7 days, your subscription will be cancelled. Once you’ve updated your info, your Monthly Club order will be processed within 24 hours, and you’ll receive an email with details about your order status.
• *Update your address.* You can make changes to your shipping and/or billing address at any time, but make sure to update them before the 10th of the month if your shipping address has changed. We process Monthly Club orders on the 10th of each month, and we want to make sure yours is going to the right place!
• *Update your shipping method.* Don’t forget: Monthly Club shipping to the U.S. is always free!
• View your transactions. This will show you what Monthly Club packs you’ve received in the past.
• Change your product quantity. You can add another subscription, which will increase your monthly amount by 1 subscription cost.
• Change your Bracelet Club size. Check out the Products in your subscription section and swap your product out and rock your exclusive rings on different fingers or get the right size! To ensure your change is effective for your next order, please make the change prior to the 10th of every month!

Don’t forget: To cancel your subscription, you must email us (subscriptions@elevatedfaith.com) or live chat us to let us know.

Can I comment my code on Elevated Faith's social media posts, or on coupon code websites?

It's against our terms to comment your code on any of OUR photos on social media, or online via coupon code websites. Your code is for your content only, and to share on your blog/website/social media and with your friends. Any other promotion is a violation of terms and your account will be terminated.

Can I post my link on Pinterest?

We prohibit sharing your unique link via the Pinterest platform. Since Pinterest acts as a search engine, we have found that it does not require an organic following on the platform to earn sales. We will allow you to continue to share your code only on the platform if you’d like, but we no longer allow the sharing of unique links to earn commission on Pinterest moving forward. As always, please let us know if you have any questions regarding this. All other social media platforms are fair game.

Can I promote my link via paid listings on Google or social media platforms?

No, as a brand ambassador, you are not permitted to promote your links through paid listings or advertisements on Google, other search engines, or social media platforms. All promotions should be organic and align with the brand’s approved marketing strategies. Violating this policy may result in the termination of your ambassador status.

When will I be paid?

You will be paid on the first Friday of every month, once you have earned over $25.

How much do I earn when I make a sale?

You make 10% of all sales you refer from your link or your code. You'll earn the same amount with either!

How do the rewards work?

We will send you a confirmation email once you have earned each tier, we will ask for your shipping address, bracelet size and unisex shirt size if we don't already have that information. You will be sent the tier reward within a week!

What is my coupon code for?

Your coupon code is to be used to track your sales. All Brand Ambassadors receive a 15% off code you can share with others, and you will receive your portion (10%) of the sale. You can also use your link on your info page to refer others and earn the same!

You can and you will receive a discount, but you will not receive credit for those orders.

Can I refer others to become Brand Ambassadors?

Yes you can! And you will earn 10% of ALL their earnings.

Since our website only accepts one coupon code at a time, your ambassador code cannot be combined with any other discount code at checkout.

You can share your personal link if they would like to use a different coupon code, and you will still be credited for that order.

Nope! The Elevated Faith Brand Ambassador Program is totally what you make of it. Of course, Ambassadors who spend more time promoting tend to get the highest commissions. But we understand how crazy busy life can get, so if there’s a period of time where you’re inactive, we completely understand! Feel free to make as many (or as few) sales as you’d like.

As part of the Elevated Faith Brand Ambassador Program, you’ll move into different reward tiers as you make more sales. The more sales you make, the more tiers you’ll move up (and the more rewards and free stuff you’ll receive)!

We currently have five reward tiers:

Tier 1: IDENTITY - 1 sale (digital download)
Tier 2: PURPOSE - 3 sales (bracelet)
Tier 3: PASSION - 5 sales (hat)
Tier 4: GRACE - 10 sales (tee)
Tier 5: WARRIOR - 20 sales (hoodie)

You’ll receive real-time emails any time you move up to the next tier; however, we only process your sales numbers once at the beginning of the month for your previous month’s sales. PayPal payments, EF gift cards, and rewards packages are sent out around the first Friday of every month to our ambassadors. (NOTE: Initial payout will be credited after you reach $25 in total earnings.)

P.S. You’ll only receive each reward once. Sales do not reset with each new month or year.

A few of our program rules:

1. Remember that the purpose of the Elevated Faith Brand Ambassador Program is to introduce new hearts to Elevated Faith and share the Good News of Jesus! Be Kingdom-minded in all that you do :)
2. We ask that you be 18 or older; with a parent’s permission we may consider exceptions.
3. Please don’t comment your Ambassador code or link on any @elevatedfaith social media posts (i.e. IG, Twitter, Facebook, etc.). Please promote using your personal social media platforms only.
4. DO NOT add your Ambassador code to coupon sites. Any code found on coupon sites will be ineligible for commission payouts and will be cause for REMOVAL from the Ambassador Program.
5. While we encourage you to use our photos, your social media profiles must also contain original content. Profiles that only repost EF official content will not be considered for commission payouts.
6. We do not allow ambassadors to promote on Pinterest, and any code being used on Pinterest is subject to ineligibility for ambassador payouts.
7. While adding the name “Elevated Faith” in your social media bio is encouraged, we do not allow ambassadors to include this in their social handles, for example @elevatedfaith_lisa).
8. Be kind and respectful to other Ambassadors and everyone in our EF Community.
9. Have fun :)

Simply put, these awesome people help us spread the Elevated Faith mission, showing their love for the brand while scoring free jewelry, apparel and cash along the way! Our Elevated Faith Brand Ambassadors are outgoing individuals who are active in their communities, churches, and are motivated to spread the name of Jesus to make the world a better place... Oh, and they really love Elevated Faith and want to share it with everyone they know!

By becoming an Ambassador, you’ll get access to tons of free items and cool perks, plus an exclusive referral code that your friends, family and followers can use to shop elevatedfaith.com at 15% off. And did we mention we’ll give you 10% commission on each sale you make?!

To become an Ambassador, you must be active on Facebook and Instagram and over the age of 18. And you don’t have to live in the U.S.—worldwide ambassadors are welcome, too!

Apply here -  https://reps.elevatedfaith.com