FAQ

All On Sale Items are Final  - Items cannot be returned or exchanged.

Can I get use a discount code and take advantage of the Free Shipping over $40 offer?
Yes you can! The free shipping will automatically be applied and you can add your coupon code at checkout.

What comes with my order?
Each order comes with an Elevated Faith purpose card, one suede Elevated Faith carrying bag for bracelets, and a meaning card of every bracelet and some apparel, along with stickers and more goodies.

How long until my product is shipped?
Bracelets are hand made, so most orders will take 1-2 days to ship. When on backorder, some orders may take up to 2-4 weeks to ship.

Do you ship internationally?
Yes we do! Just check our shipping info page for more details on pricing and shipping times.

What types of payment do you accept?
We accept all major credit cards: MasterCard, Visa, American Express, and Discover, and PayPal.

Do you have a customer service phone line I can call?
At this current date we do not have a phone line. We ask that all customer service inquiries be made by emailing hello@elevatedfaith.com, so that we can better assist you.

Where is your company located?
Elevated Faith is located in Neenah, Wisconsin.

When did Elevated Faith launch?
We launched Elevated Faith in August of 2015.

Will I be notified when my order is shipped?
Of course! You will receive a confirmation email after you have placed your order, and another when your order is sent.

Will I receive a tracking number?
You bet! All orders are shipped through USPS and include tracking. The tracking number will be sent to the email that you provided at checkout, as soon as your order ships.

I received a damaged item. What should I do?
We hate to have this happen to you, but if you received damaged or defective merchandise, please email a photo of the damaged item to hello@elevatedfaith along with your order number and we will be happy to begin the exchange process.

I received the incorrect item. What should I do?
If you received an incorrect item please email us at hello@elevatedfaith.com, and for U.S. orders we will provide you with a prepaid return shipping label.