Return & Exchange Policy
We want you to be completely happy with your purchase from Elevated Faith. If you encounter any issue with your order, we will do our best to make it right.
Items not eligible to be returned or exchanged due to the nature of these items: All Final Sale items, subscription items, phone cases, stickers, rings, socks, wristbands, string bracelets, keychains, and all mystery items.
Alternatively, if you've had something for a while and want to give it a new life, check out Elevated Faith Pre-Loved. It's the official destination to buy and sell pre-loved EF where you can sell for credit or cash!
Our Guarantee
Our hope is that you will love what you ordered but if something doesn't work out, we will gladly accept unworn, unwashed or defective merchandise for free returns or exchanges within 30 days from the original shipping date.
To be eligible for a return, your item must be unworn/unused and in the same condition that you received it. If any part of your order arrives damaged, please email orders@elevatedfaith.com with a photo of the damaged items, and we will assist you with your inquiry.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We incur a $7 handling fee on all refunds, while exchanges are free.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your credit card company/bank account again. Then contact your credit card company/bank account as it may take some time before your refund is officially posted. This can take up to 10 business days. If you’ve done all of this and you still have not received your refund after 10 business days, please contact us at returns@elevatedfaith.com.
Exchanges
We replace items if they are defective or damaged. If you need to exchange it for the same item, please file a return here.
Shipping
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
International return postage must be paid for by the customer.
File A Return/Exchange
